All promotional items featured on mediaoffers.co.uk are 'free' meaning that there is no charge for the item itself. All you pay is the cost of postage and packaging to ensure safe delivery of your item. We continually attempt to ensure that all postage, packaging and handling fees on our website are accurate and reflect 'best value' in line with the royal mail's current postal charges. If we discover an error in the postage, packing, handling or dispatch of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct postage price or cancelling it.

You will notice that there is no vat charged on our offers. this is because the promotional item you are redeeming is supplied 'free' and all you are paying is a p&p fee. In accordance with UK and ireland vat guidelines, postage is vat exempt.

In full compliance of the cap code of practice, we also retain a limited stock of promotional items for customers who prefer to claim their free item by sending postage stamps. If you are using this mechanic please send postage stamps to the value of £2.99 per item along with your name and address to 3 The Drive, Jubilee House, Great Warley, Brentwood, Essex, CM13 3FR. please specify which promotion and gift you are claiming. It is recommended that you send a stamped addressed, padded, a4 envelope for every item, as gifts are fragile and could be damaged if standard size envelopes are supplied. however, failure to supply this size envelope will not affect the dispatch of your gift.

All the offers featured on mediaoffers.co.uk are limited quantity promotions. We are not a retail store. we endeavour to deliver your free gifts as quickly as possible but many of the promotions are linked to media partner ‘in market’ offer dates. please allow a full 30 days for the delivery of your items before raising an issue. For full delivery terms please view the ‘terms’ section of this site.

Depending on the combination of items you order, the order processing time will vary. In order to maintain competitive shipping rates and 'best value', we try to ship all similar items in one shipment. in the event that an item has fallen out of stock, we may hold the rest of your items until the item is restocked. As soon as it arrives, we will ship your entire order to you in one shipment.

Mediaoffers.co.uk is committed to providing an efficient delivery service for your free gifts. If for any reason you are not completely satisfied with your order, you may return it within 30 days of receipt and receive a full refund of your postage and packaging fee.

If you are returning an item please include your payment sense order number and a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. if you have any questions about the delivery of your item simply contact us on info@mediaoffers.co.uk